Shipping

Cost

Items are sent 2nd class at a flat rate of £3.50 per order. There is an option to upgrade to first class at a flat rate of 4.50 per order. Free shipping is available for orders over £45

Timescale

All items unless otherwise stated are made to order and therefore have a production time of 3 – 10 days . I endeavour to keep to the shorter end of the time scale but this is dependant on demand and can increase with seasonal changes. I am the sole owner and manufacturer of my products and sometimes there are unavoidable delays. I will contact you by email if this is the case and of course I will do my upmost to avoid this

Shipping delays

All items are sent 2nd class recorded and should arrive within 3 working days. If this is not the case, I am happy to provide the tracking number for your order. Please allow 14 days for arrival. If after this time, the item has not arrived, please contact me and I will refund or replace your item.

Covid 19

If I should be required to isolate or we are placed in lockdown, I will be required to use Hermes collection service. This may result in a delay in you receiving your item as it is a longer shipping service. I hope you will understand it is important for us all to stay safe and abide by local rules. Many Thanks in advance.

Returns

Items must be returned in their original condition within 14 days. Unless faulty, postage costs are the purchasers responsibility and you are advised to retain proof of postage. A refund will be given on receipt of the returned item.